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“Many Caring Hands”- Our Business Office staff operates daily focused on this vision. By doing so, we hope to reflect the level of care and concern provided to our patients by our co-workers in the clinical areas. Together we project the image of "many caring hands."

The Business Office is comprised of multiple areas, Registration, Insurance Verification, Eligibility, Billing, Customer Service and Collections.

From understanding the patient privacy requirements at registration to collecting within the guidelines established by the Fair Debt Collections Practices Act, our staff is well trained. For our patients unable to meet their financial obligations to the Hospital, we have staff trained to guide them through the interview process to qualify for county, state or federal assistance programs.

Registration - Our registration department works very closely with Nursing Administration and Bed Management to ensure patients are registered and admitted to the appropriate level of care. We promote our pre-registration with our patients and physicians, as a means to expedite the "paperwork process" and decrease wait times. Patients are able to pre-register via this website. (See the Business Office Links” column to the left.)  Our Pre-op Express Department allows patients to register for surgeries and receive their preoperative testing at one stop.

Customer Service, Collections & Insurance Verification - Our customer service and collections staff provide the answers to a variety of patient questions, from “What is my balance?” to “How did my insurance company calculate their payment?”  Our staff of insurance benefit specialists spends countless hours on the telephone ensuring that our patients’ benefit plans are in order so that proper payment is received on a timely basis.

Financial Assistance - Perhaps one of the greatest services we provide the citizens of Ector county is financial assistance to our indigent population. This assistance encompasses not only Hospital bills but also prescriptions, certain outpatient procedures and physician office visits. Together with the Ector County Hospital District Assistance Program, our financial counselors are trained to know and understand the many different assistance programs available to those who qualify. To assist us in this process, we have three counselors employed by the Texas Department of Health and Human Services whose offices are located on the Hospital campus.

Cashiering Department - Also housed within the Business Office is our Cashiering Department.  Their function directly affects the day to day management of our accounts receivable. Their diligent efforts to post payments to our patient’s accounts aid us tremendously in managing our collections.